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The rates, quality of service and business practices of competitive broadcasting and telecommunication services such as cable, satellite, cellular, long distance and internet services are not regulated by the CRTC.

If a customer cancels a contract before the end of the commitment period, the service provider must not charge the customer any fee or penalty other than the early cancellation fee. This fee must be calculated in the manner set out below.

Regulation. The Canadian government regulates media ownership and the state of media through the Canadian Radio-television and Telecommunications Commission.

The CRTC is an independent administrative tribunal created by the Canadian Radio-television and Telecommunications Commission Act that derives authority for regulating telecommunications including internet and audio-visual media distribution from the Telecommunications Act and Broadcasting Act, respectively.

Among other things, the Code makes it easier for you to: understand your mobile plan. change providers. prevent bill shock. return your cellphone if you are unhappy with your service.

The CRTC regulates rates, terms and conditions between the telephone/cable companies and the independent Internet service providers.

The CRTC is an administrative tribunal that regulates and supervises broadcasting and telecommunications in the public interest. We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives.

Contact us Make a complaint. 1-877-249-2782. Chat live online. Email us. Make sure to tell us why you are contacting us, and we'll be able to guide you. Please note that due to increasing demand, some delays are to be expected in responding to your request.