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If you had 4,000 total tickets last month and 3,000 were determined to be Level 1 Resolvable, and of those, Level 1 did in fact resolve 2,800 tickets, your net FLRR is 2,800 ÷ 3,000, or 93 percent.

FCR is a metric that reveals how well your contact center resolves your customers' problems, questions, and needs during the first interaction via any communication channel.

The Rayleigh criterion stated in the equation 03b8=1.2203bbD gives the smallest possible angle 03b8 between point sources, or the best obtainable resolution. Once this angle is found, the distance between stars can be calculated, since we are given how far away they are. 03b8=1.2203bbD. 03b8=1.22550×10221292.440m=2.80×1022127rad.

Based on a post-call survey method, the Call Center Industry benchmark average for the First Call Resolution rate is 70%. The FCR rate means that 30% of customers have to call back the organization about the same inquiry or problem. The First Call Resolution industry standard for a good FCR rate is 70% to 79%.

The resolving power of a telescope can be calculated by the following formula resolving power = 11.25 seconds of bow/ d, where d is the periphery of the objective expressed in centimetres.

Resolving Power Formula For a prism = 03bb d 03bb . It is the ratio of the wavelength of the spectral line to the difference between the wavelengths of two adjacent spectral lines.

Here is the formula for measuring FTR: (The total number of customers who's query or problem was resolved at the very interaction across the entire measurement period ÷ the total number of queries or problems processed by the contact centre across the entire measurement period) x 100.

Resolution Scaling, for example, renders the game world at a lower resolution, while keeping UI elementslike your health bar or mini-maprendered at the display's native resolution to keep them sharp. You'll usually find Resolution Scaling presented as a slider or percentage of your main resolution.

Limitations of Resolution The resolution of the light microscope cannot be small than the half of the wavelength of the visible light, which is 0.4-0.7 µm. When we can see green light (0.5 µm), the objects which are, at most, about 0.2 µm.

Change the screen resolution Stay in, or open, Display settings. Scroll to Scale and layout. Find Display resolution, and then choose an option.