Classify Formula Resolution For Free

Average First Resolution Time - This can be computed by dividing the total first resolution time by the total number of queries solved for the first time within a certain period. You can measure this for each customer support agent to determine each one's efficiency.

To calculate the average time to resolution, let us consider the following example: In an eight-hour (or 480 minutes) workday, your agent resolves 75 tickets efficiently. To find the average resolution time, divide the total resolution time by the number of tickets resolved for that particular period.

Time to Resolution is a customer service metric measuring the average amount of time between when a customer interaction is created and when that interaction is marked as "resolved." Time To Resolution may also be called Mean Time to Resolution or Time to Resolve and abbreviated as MTTR or TTR.

Solved Tickets / Received Tickets x 100 = Resolution Rate Note: Only fully resolved tickets are considered in the formula. For example, a customer support representative received 400 tickets in the past month and solved 350.

In accounting, a financial condition report (FCR) is a report on the solvency condition of an insurance company that takes into account both the current financial status, as reflected in the balance sheet, and an assessment of the ability of the company to survive future risk scenarios.

Definition 2: Resolution can be expressed as the total number of pixels. With megapixel cameras, the resolution is generally the total number of pixels, divided by 1,000,000, and rounded off.

As explained earlier, Time To Resolution (TTR) measures the average time it takes for the customer service team to resolve an open ticket or any other customer issue. It is calculated by dividing the sum of all times spent (days or hours) by the number of cases resolved.

First Call Resolution Formula To calculate this number, you divide the number of cases resolved first time by the number of cases handled by agents in total. You can multiply the number by 100 to get a percentage. For instance, if 150 calls out of 400 were handled first time, your FCR rate is 37.5%.

Image resolution describes the image's level of detail higher resolution means more image detail. In digital imaging, the resolution is often measured as a pixel count.

Table 10.2 Classifying a Polynomial Based on Its Degree DegreeClassificationExample0constant2x0 or 21linear6x1 + 9 or 6x + 92quadratic4x2 - 25x + 63cubicx3 - 12 more rows