Choose Required Field Resolution For Free

A JIRA issue can be resolved in a number of ways. The default resolution statuses are: Fixed, Duplicate, Won't Fix, Incomplete, and Cannot Reproduce. However, new resolution statuses may be added. The resolution status of issues is on a JIRA Global level, which means that one configuration is used for all projects.

You cannot make it an optional field, there are built-in functionality in Jira that uses this field, so to make it "optional", do not add it to a screen besides the view one, and use post functions in your workflow to set it.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

As the Resolution Field is a Required Field, if it is added to a "Default" Screen, newly created or edited issues will be in a Resolved state as the field would be populated by the Default Resolution Value.

To make a field mandatory when used through Jira's user interface, click the Required link associated with that field. The text Required appears next to the field's name. Hidden fields cannot be set as required. To make a field optional, click the Optional link associated with that field.

Resolution Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

Welcome to Atlassian Community! The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

1 answer. Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA.

On your right corner, click Add post function; Select Clear Field Value, then click add; On "Field", select Resolution, then click Add; You'll need to perform steps 3 to 7 on every reopening transition!