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One way of getting your custom field's ID value in Zendesk is by going to to Admin > Manage/Ticket Fields > edit -- it will be listed at the top of the Ticket Field Edit page.

To make conditional ticket fields required Create a new condition for the ticket field or go to Admin Center > Objects and rules > Tickets > Forms to edit an existing ticket form. Move the cursor over a ticket form, then click the options menu ( ) and select Conditions.

To create the drop-down list In Zendesk Support, click ( ). From the Admin menu, click Manage > Ticket Fields. On the Ticket Fields page, click Add field. On the Select field type page, choose Drop-down. Under Title shown to agents, enter a name for the field like Select your camera.

Conditional fields allow you to manage sets of dependencies between fields. Such fields are available for editing and display only if the right condition is met. To create conditional fields, you must first create custom fields and then leverage such fields in forms.

Accessing the custom field pages You can also see information about each field, search, filter, see the status of the fields, add new fields, edit the order of fields, and export a CSV of your custom fields. In Admin Center, click People in the sidebar, then select Configuration > User fields.

To add conditional logic to a field, open that field in the form editor and select the Advanced tab. At the bottom, click the checkbox next to Enable Conditional Logic. More options will appear. Adjust the options to create a rule for the field.

Condition builder actions You can add a dependent condition by clicking AND or OR next to the condition. You can add a top-level condition by clicking AND or OR on the condition builder toolbar above the conditions (List v2) or clicking New Criteria (List v3).

In the properties panel, expand the Conditional Fields section and click Create Rule. Select the fields you want to show to the recipient when they trigger the rule. You can select as many fields as you like, of any type, as long as they are assigned to the same recipient as the trigger field.

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