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Asurion Home+ details, made simple Cover an unlimited number of devices. Start as many claims as you need. Get up to $2,000 coverage per claim and up to $5,000 per 12-month period. Coverage begins 30 days after enrollment and continues 30 days after cancellation.

Does Assurant give new phones? Assurant doesn't give new phones as a replacement, usually. It offers customers refurbished phones of similar quality. If there is no refurbished phone available, then Assurant provides a new phone of similar quality.

How long will it take for me to receive my phone? Submit your claim, and check its status online. In the meantime, our experts will get to work. If it turns out you'll need a replacement phone, you won't have to wait long; we ship 96% of replacement devices the very next day.

How do I know if I have insurance coverage / device protection on my device? If you aren't sure if you're enrolled in a device protection option or which one you have, go to the Add-ons and Apps page in My Verizon to see your add-ons.

Similar to a warranty, cell phone insurance covers electrical and mechanical failures but that's where the similarities end. Cell phone insurance also covers if your phone is lost, stolen or damaged even liquid damage. Looking at you July 4th, the most dangerous month for your phone.

You can see if your device carries insurance by accessing your MyAT&T Features on your online account. This will be located after selecting your device line. You can also find insurance charges on your paper bill you will see a charge for insurance under Other Charges and fees.

The wording in Asurion agreement allows them to replace your phone with a like device if they have one, which is always their first choice. You sent in a 3.5 year old used device, and that's what you got back. It's a legit replacement if it works.