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From Setup, enter Data Category in the Quick Find box, then select Data Category Setup. Click the category group name. Click a category that is directly above where you want to add a category (a parent), or at the same level (a sibling). Click Actions, then select an action: Add Child Category or Add Sibling Category.

Category groups are used by Salesforce Knowledge (articles), answers (questions), or ideas. In all cases, category groups are containers for individual data categories. For example, a Contracts category group sometimes contains Fixed Price, Cost Reimbursement, and Indefinite Delivery categories.

Article actions allow agents to participate in the article publishing process. By default, all article actions are assigned to users with the Manage Articles user permission. Agents can complete an action as long as they have the correct article type permission.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

Under Category Groups click New. Fill in the information. Click Save. Under Categories in Support Options, enter Product Support and click Add.

Create and Modify Category GroupsFrom Setup, enter Data Category in the Quick Find box, then select Data Category Setup.To create a category group, click New in the Category Groups section.Specify the Group Name up to a maximum of 80 characters.More items...

Click the Knowledge tab 1 at the top and change the list view to Draft Articles 2.Check the box next to all three article titles and then click Publish.Ensure Publish Now is selected.Click Publish.