Categorize Watermark Notification For Free

The watermark always includes "Ref:" and a customizable prefix (default MSG), followed by the autonumbered identifier of the source record (such as incident, problem, or change request). For example, Ref:MSG3846157. Watermarks are always generated, but you can configure them to: Have custom prefix characters.

Watermarks. When a watermark is present in a reply email, ServiceNow looks up the record associated with the watermark to find its table. In order for your inbound action to match the email, the record's table must match the Inbound Email Action's target table.

By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.

Watermark/Record Number If an inbound email is recognized as a reply or forward, ServiceNow attempts to match the incoming email with an existing record by looking for a unique watermark in the subject line or message body. By default, watermarks are inserted as the last line of outbound messages.

It will be stored under "sys_watermark" table. (System Mailboxes > Administration>Watermarks).

Watermark/Record Number If an inbound email is recognized as a reply or forward, ServiceNow attempts to match the incoming email with an existing record by looking for a unique watermark in the subject line or message body. By default, watermarks are inserted as the last line of outbound messages.

By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.

Navigate to System Notification > Email > Notifications and open the notification. Select the Subscribable checkbox.

Watermark configuration If watermarks are omitted from email notifications, inbound email actions might not work properly. Without a watermark, the system processes inbound email messages as described in Criteria for matching email to inbound actions.

When you get down to the technical end of things, there are only two ways to trigger a notification. By record update/insert, or by an event.