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Depending on the resulting agreement with the vendor, you can then take one of these actions: Accept the price difference, and post the invoice that has matching discrepancies. ... Revise the invoice amount to the expected amount, and post the invoice. Request a full credit and a new, corrected invoice from the vendor.

In cases where you want to delete or amend an invoice, a credit note will usually suffice as the solution. A credit note allows you to effectively - and legally - cancel an invoice. It's required by law that you always keep a copy of all invoices you issue for control purposes.

No matter how careful you are when invoicing, mistakes can happen. A customer's address may be typed wrongly, a discount may not have been applied, or the items themselves may be incorrect. Once sent, you can no longer edit the invoice directly, and a credit note must be issued instead.

Call your customer You cannot simply correct an error on your invoice. This is because it is now an official document that you can only correct with an official credit or debit note. Before you do that, it is best to call your client. Explain what went wrong and suggest how you want to solve it.

Best regards,[Your Name]Dear [Vendor Name],I hope this email finds you well. I am writing regarding the invoice [Invoice Number] for the recent purchase we made from your company. I would like to request a revised invoice with updated payment terms.

5 tips for better invoice management Automate your billing process for speed and accuracy. ... Create a comprehensive checklist of information for each invoice. ... Set up invoice timing that is beneficial to your cash flow. ... Make sure all payment terms are agreed on in advance. ... Monitor your accounts receivable efficiency.

5 ways to deal with a disputed invoice Ask questions and investigate. It's tempting to get defensive when a customer disputes an invoice. ... Help the customer understand they're mistaken. If the customer is in the wrong, don't start accusing. ... Propose a mutually beneficial resolution. ... Escalate? ... Enforce your legal rights.

Can you amend an invoice and is it legal? Generally, it is legal to amend an invoice that is missing information or includes an error. However, you should never delete an invoice if this happens. It is important for auditing reasons that you hold onto records, even if they are incomplete or incorrect.