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Get Out Of Box Failure (obf) & Defective Goods ... - Mtn 2020-2025
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How to fill out the OUT OF BOX FAILURE (OBF) & DEFECTIVE GOODS form online
This guide provides clear and supportive instructions on how to complete the OUT OF BOX FAILURE (OBF) & DEFECTIVE GOODS form online. Whether you are experiencing issues with a device or need to initiate a return, this step-by-step guide will help you navigate the process with ease.
Follow the steps to successfully complete the form.
- Click ‘Get Form’ button to obtain the form and open it in the editor.
- Identify the type of defect you are reporting by ticking the appropriate box for either OBF or Defective Good, depending on your situation. If it is an OBF claim, complete pages 1, 2, and 3. For defective goods within 6 months, complete pages 1 and 4.
- Enter the collection request number and claim number relevant to your claim.
- Specify the date of the claim and complete the store details section with the retailer's or dealer's name, contact person's details, contact number, fax number, email address, and store address.
- Fill out the sales information section, including purchase and return dates, credit note number, and invoice number.
- Determine and tick the customer request option: either REFUND or REPLACEMENT.
- In the handset details section, fill out all fields including handset make, model, original IMEI, replacement IMEI (if applicable), original kit number, and provide a description of the fault.
- Complete the completion check by indicating with an X or N/A where applicable for the items provided like the battery, charger, proof of purchase, etc.
- Verify the OBF fault report checklist by marking YES or NO to each item and provide notes if necessary.
- Sign and date the OBF section declaration to confirm your understanding of the process and the terms.
- If applicable, complete the verification acceptance letter with the store agent's full name, device details, and collection number.
- Finally, review your entries for completeness and accuracy before saving changes. You can then download, print, or share the form as necessary.
Start filling out your OUT OF BOX FAILURE (OBF) & DEFECTIVE GOODS form online now for a smooth return process.
Yes, there are various ways to get out of a phone contract. If your device shows evidence of OUT OF BOX FAILURE (OBF) & DEFECTIVE GOODS ... - MTN, you may be able to terminate your contract early. Explore options such as early termination fees, device swaps, or legal advice to understand the best path forward for your situation.
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