Follow the steps to fill out the form correctly.

1. Select the ‘Get Form’ button to access the complaint form in a format where you can input your information.
2. Fill in your details in the 'Your Details' section, including your title, name, address, postcode, daytime phone number, mobile, email address, and fax number if available.
3. Provide the contractor's information in the 'The Contractor’s Details' section. This includes their name, address, daytime phone number, email address, licence number, postcode, fax number, mobile number, and Australian Business Number (ABN).
4. In the 'The Work' section, specify the address where the work was performed. You may use 'as above' if it is the same as your address. Include the council application number if applicable and the name of your local council.
5. Describe the work that was done, such as construction, renovation, or other relevant details. Indicate whether you organized the work or purchased the property after the work was completed.
6. Provide financial details, including the value of the work under the agreement and how much you have paid. Indicate if you have a written contract and, if applicable, attach a copy.
7. Answer related questions about the property purchase, including the purchase date, whether it was bought from an owner-builder, and if that individual had a permit. Specify the timeline of when the work was done and completed.
8. Complete the insurance section by indicating if you have a certificate of home warranty insurance or are an owner-builder. Attach any required documentation.
9. In the 'What is your Complaint About?' section, outline your dispute concisely. List any defective or incomplete items. You can include additional pages if necessary.
10. Answer the yes/no questions regarding whether you have informed the contractor in writing, discussed the complaint, and lodged any claims with the NSW Civil and Administrative Tribunal or notified your insurer.
11. Provide your declaration, confirming that the information you supplied is true and correct. Include your signature and date the form before submission.
12. Finally, ensure that you attach any required documentation such as plans, contracts, correspondence with the contractor, insurance certificates, and any evidence like photos or reports. Save, download, print, or electronically submit the form as required.

Complete your complaint form online today and take the first step towards resolution.