Get Business Critical Support Handbook For Large Enterprises - March ...

Filling out the Business Critical Support Handbook for Large Enterprises online is a straightforward process designed to facilitate users in accessing critical support services. This guide will provide a step-by-step approach to ensure you accurately complete the necessary sections, catering to a wide range of user needs.

Follow the steps to efficiently fill out the Business Critical Support Handbook online.

1. Press the ‘Get Form’ button to access the form and open it within the digital editor.
2. Review the 'About This Handbook' section carefully. Understand the purpose of the handbook to familiarize yourself with the information you will need to provide.
3. Navigate to the 'Welcome to CA Technical Support' section. Here, you will find essential contact information and support options that may require specific details when filling out your form.
4. Proceed to 'Business Critical Support'. This section outlines various support offerings. Ensure your selections match your organization’s needs and document them accordingly.
5. Fill in your contact information in the 'Contacting CA Technical Support' section. Be prepared to include your company name, CA Site ID, email, and phone details.
6. In 'How CA Technical Support Processes Incidents', understand the different severity levels. Determine which applies to your situation.
7. If applicable, note any technical support tools mentioned, such as SupportConnect. Familiarizing yourself with these tools can streamline your support process.
8. Complete the 'Enhancement Requests' and 'Escalation Procedure' sections, noting how to escalate issues if necessary, which will be beneficial for future reference.
9. Review all provided information for accuracy. Make sure all necessary fields are completed and all selections made reflect your organizational context.
10. Once you have thoroughly completed the form, you can save your changes, download a copy for your records, print it out, or share it with relevant stakeholders.

Start filling out the Business Critical Support Handbook online now to ensure you have the necessary support in place for your organization.