Get Bcs Technical Support Handbook - Supportconnect

This guide provides a comprehensive approach to filling out the BCS Technical Support Handbook - SupportConnect online. It outlines each section and field, ensuring that users can effectively navigate and complete the document.

Follow the steps to successfully complete the BCS Technical Support Handbook - SupportConnect.

1. Press the ‘Get Form’ button to access the document and open it in the editor.
2. Begin by filling out your contact information, including your name, email, and telephone number. Ensure that the details are accurate, as they will be used for communication regarding your submission.
3. Next, provide your company name and CA Site ID. This information helps identify your account and ensures you have access to the relevant support services.
4. Indicate the CA product you are seeking support for, including its release and fix level. This allows the support team to tailor their assistance based on your specific software environment.
5. Specify the severity level of the incident, which helps prioritize your request. The levels are defined as Severity 1 (System Down), Severity 2 (High Impact), Severity 3 (Low Impact), and Severity 4 (Minor Issue).
6. Provide a detailed description of the issue you are experiencing, including any error messages and steps you have already taken to resolve the problem. The more information you provide, the better support you will receive.
7. Once all the required information is filled out, review your entries for accuracy. Then, you can save your changes. You may also choose to download, print, or share the form for your records.

Complete the BCS Technical Support Handbook - SupportConnect online today to ensure you have access to the resources you need.