Passenger Property Claim Please send your claim to www.flysas.com/feedback Or SAS Customer Care SOHO 195 87 Stockholm SwedenMissing baggage Damaged baggageLast nameFirst nameBaggage File Reference.

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How to fill out the SAS Passenger Property Claim online

Filing a claim for missing or damaged baggage can seem daunting, but this guide will walk you through the process of completing the SAS Passenger Property Claim form online. By following the steps outlined below, you can ensure that your claim is filed accurately and efficiently.

Follow the steps to successfully complete your claim form

  1. Click ‘Get Form’ button to obtain the form and open it in the editor.
  2. Begin by entering your last name and first name in the appropriate fields. Ensure that the spelling matches your identification.
  3. Fill in your baggage file reference number, which you should have received when you reported your baggage issue.
  4. Provide your permanent address, zip code, and city to establish your location.
  5. If applicable, fill in your employer's name and address, along with the respective zip code and city.
  6. Enter your contact information, including residence telephone, business telephone, email address, and cell phone number.
  7. Input your bank details, including the bank name, country, clearing number (for Swedish banks), IBAN, BIC (Swift) code, and account number to facilitate any compensation payments.
  8. For your flight itinerary, list out each flight number, date, departure city, and destination city.
  9. Specify the number and weight of the bags checked, as well as the number of bags received and the weight of any missing baggage.
  10. Provide a detailed description of the missing baggage, including material, content type, gender of items (male, female, child, other), and any distinguishing markings or labels.
  11. Indicate whether excess value was declared. If applicable, provide relevant details.
  12. List the baggage tag number(s) and your passenger ticket number for reference.
  13. Attach relevant documentation, such as the baggage report, tag receipts, flight itinerary, and excess baggage receipt.
  14. For any claim regarding missing property, provide a description, quantity, date of purchase, cost new, and present value of the items.
  15. State whether you have received compensation from another airline or insurance. Provide details if applicable.
  16. Review the information entered, then confirm its accuracy by signing and dating the form.
  17. Once completed, you can save changes, download, print, or share the form as needed.

Complete your claim online today for a seamless experience in resolving your baggage issues.

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Questions & Answers

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Can I claim compensation if my baggage is delayed?

You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.

Baggage loss insurance covers baggage that is lost, damaged or stolen during your trip. But not everything in your bags might fall under the insurance coverage.

To get reimbursed for any expenses caused by the baggage delay you need to submit your claim online by completing a form, no later than 21 days after your baggage have been delivered to you. You must include your Property Irregularity Report (PIR) and receipts for all the expenses.

The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag.

Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim.

The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag.

Per U.S. regulations, airlines must compensate passengers for lost, delayed or damaged luggage, up to a limit. If your bag is declared lost: The airline must compensate you for the bag's contents, subject to depreciation, up to a preset maximum.

Contact a Baggage Claim Desk As soon as you notice your baggage is missing, contact the Baggage Claim Desk, which is located within the airport (usually near the baggage carousels) and inform the staff about the situation. If there is no desk around, get in touch with the airline whose aircraft you were on.

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