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Dear [Contact Person]: This letter is to [notify you {or} follow up on our conversation of {date}] about a problem I am having with the [name of product or service performed] that I [bought, leased, rented or had repaired] at your [name of location] location on [date].

A customer complaint form should include the customer's contact information and details about the complaint involving one of your services or products. The complaint can also relate to an employee, so make sure you address all these options on the complaint form.

A customer complaint form should include the customer's contact information and details about the complaint involving one of your services or products. The complaint can also relate to an employee, so make sure you address all these options on the complaint form.

Tell the customer in positive, specific terms what you've already done or what you intend to do. Answer questions directly and include helpful resources. Let the customer know you're there for them if needed. When appropriate, offer the customer something of value.

The format of a complaint letter follows the format of a formal letter. To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters.

There isn't just one most common complaint, but some of the top issues include long wait times, unresponsive agents, bad customer service, lack of self-service options, and poor product or service quality.

Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it. Make the letter clear and include only the details that describe the problem and the resolution you want.