Get Level 2 Certificate In Introduction To Cabin Crew - Ascentis

This course will provide you with an introduction to the knowledge needed for a successful career as a cabin crew member. Throughout the year, you will develop your understanding of the cabin crew role and the work involved, including the duties carried out by cabin crew in the crew room.

Course content Introduction to the airline industry and aircraft. Crew member coordination and communication. Customer service and managing passenger interactions. Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)

Qualification Overview This Level 2 suite of Awards in aspects of English is aimed at adults and young people who wish to improve their English Skills. The Awards are intended to aid progression, either to further study through English Functional Skills or GCSE English qualifications.

The chief purser (CP), also titled as in-flight service manager (ISM), flight service manager (FSM), customer service manager (CSM) or cabin service director (CSD) is the senior flight attendant in the chain of command of flight attendants.

Hierarchy of Cabin Crew: Purser/ Inflight Manager/ Check Hostess/ Inflight Supervisors. Grade One crew. Grade Two crew. Air Hostess/ Stewards (if there is no grading)

Aircraft cabin crew members can consist of: Purser or In-flight Service Manager or Cabin Services Director, is responsible for the cabin crew as a team leader. Flight attendant or Cabin Crew, is the crew member responsible for the safety of passengers.

Entry-level flight attendants have the same duties as veteran flight attendants, though some tasks may take longer for them to become comfortable doing. Most passengers see flight attendants serve meals and drinks to passengers, but they are responsible for much more than that.