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  • Tilley Hat Guarantee Claim Form 2019

Get Tilley Hat Guarantee Claim Form 2019-2026

Se fill out the Guarantee Claim form. If your Tilley hat can be repaired instead of replaced, we will do that. *Tilley reserves the right to determine whether a hat is a replacement, repair or not eligible for either. PREP YOUR HAT FOR RETURN Please remove all personal items from the security pocket. Please clean your hat prior to sending it back after following all care instructions on care label inside hat. Once your hat is completely dry, pack your hat carefully and mail it to the address f.

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How to fill out the Tilley Hat Guarantee Claim Form online

Filling out the Tilley Hat Guarantee Claim Form online is a straightforward process designed to assist you in returning your Tilley hat for repair or replacement. This guide provides clear, step-by-step instructions to help you complete the form accurately and efficiently.

Follow the steps to fill out the Tilley Hat Guarantee Claim Form online.

  1. Click ‘Get Form’ button to obtain the form and open it in the editor.
  2. Carefully assess your Tilley hat for any damage or wear. Ensure that the reason for your return qualifies for the guarantee, such as normal wear and tear, poor workmanship, or faulty material.
  3. Prepare your hat for return by removing all personal items and cleaning it according to the care instructions. Once the hat is dry, pack it securely for mailing.
  4. Print and fill out the Tilley Hat Guarantee Claim Form, ensuring to complete all fields clearly using uppercase letters. Each hat requires a separate claim form.
  5. Fill in your details, including name, address, and contact information. Specify the hat model, color, size, and reason for repair or replacement.
  6. Indicate whether you prefer contact regarding your claim through email or phone. Fill out the replacement hat section with the same model details, including shipping charge payment method.
  7. Complete the shipping charges section and provide payment details if applicable. Ensure your credit card information is accurate, and remember that charges apply for both U.S. and international shipping.
  8. Once the form is completed, print page 2 which contains the return label and fill it out accordingly for your return shipment.
  9. Send your hat along with the completed claim form and return label to the specified address. Ensure you keep track of your return shipping.
  10. After mailing your package, you can save changes, download a copy of the filled-out form for your records, or share it as needed.

Complete your Tilley Hat Guarantee Claim Form online today and ensure your beloved hat is well cared for!

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Tilley offers refunds on new, unwashed, unworn, items within 30 days of the date of purchase. Items must be in their original state with tags attached.

We are so confident in our craftsmanship that some of our hats are Guaranteed for Life against normal wear and tear, poor workmanship, or faulty material. If your hat is Guaranteed for Life, we will replace it free of charge. The hat's tag will indicate if it's Guaranteed for Life.

Through multiple washings, the hat will lose some of its water repellency. To restore it, use a water repellency spray. Your waxed cotton hat should be treated with a waxed cotton repellency such as Tex-waxTM. While it's damp, smooth and reshape it by hand, then set it out to air-dry.

If you wish to have your well-worn and loved Hat/Cap back, Tilley will be happy to send it back to you with your new one. Just ask. Please wash/dry your item prior to sending in for replacement. Tilley understands how devastating it is to lose this reliable companion.

To take advantage of Tilley's Guarantee for Life, you must register your qualifying hat through our website within 60 days of purchase. Gather the following information to register your hat: The style, colour, and size of your Guaranteed for Life hat.

Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted.

Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material.

My guaranteed Tilley hat is worn out. What do I do now? If the reason for your return is due to normal wear and tear, faulty material, or poor workmanship, please fill out the form on the returns page.

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