Get Model Customer Service Plan - Wisconsin.gov - Dcf Wisconsin

This guide provides step-by-step instructions on completing the Model Customer Service Plan for the Wisconsin Child Support Agency. Users will be supported in navigating the form to ensure all necessary information is accurately filled out.

Follow the steps to effectively complete the form online.

1. Press the ‘Get Form’ button to access the document and open it for editing.
2. Fill in the name of the county child support agency at the top of the form.
3. Indicate the agency office hours, specifying the opening and closing times during regular business days.
4. Complete the CSA operation section by checking the applicable services your agency provides and fill in N/A where necessary.
5. Specify the telephone service standards by providing timelines for returning phone calls for customers and employers.
6. Outline the protocols for calls and voice messages, including staff availability and response timelines.
7. Describe the appointment scheduling process, emphasizing timelines for customer appointments.
8. Explain the interpretation and translation services available to users, ensuring accessibility for individuals with limited English proficiency.
9. Provide information regarding text telephone services for users who are deaf or hard of hearing.
10. List available online services and provide relevant links for users to access resources.
11. Detail the request process for IV-D services, explaining how users can obtain necessary applications.
12. Document the communication and correspondence standards, ensuring a clear protocol for handling letters and emails.
13. Elaborate on the complaint process, including how users can file administrative complaints and the distinctions between types of complaints.
14. Outline the agency's protocols regarding abusive behavior and guidelines for managing such situations.
15. Fill out the non-IVD services section, providing necessary information related to income withholding if applicable.
16. Ensure the document is complete and accurate, then save changes, download, print, or share the completed form.

Complete your Model Customer Service Plan online today to enhance service delivery!