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APPLY FOR NEW SERVICE To apply for new service or service at an existing location, please download, complete and submit this form to our Customer Service office. Please note that this is a twopage.

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How to fill out the Service Request - My Utility Account online

Filling out the Service Request - My Utility Account form is an important step for individuals seeking to initiate utility services. This guide provides clear and concise instructions to help you complete the form accurately and efficiently.

Follow the steps to fill out the Service Request form online.

  1. Click ‘Get Form’ button to obtain the form and open it in your document editor.
  2. Provide your applicant information in the designated fields, including your name, mailing address, city, state, home phone number, and zip code. Make sure to include a valid copy of your driver's license and sign the form.
  3. Indicate an additional person authorized to make changes to your account, if applicable. Provide their email address and a 4-digit PIN for security.
  4. Enter the service address details, including street address, city, state, county, and region. If you previously had service, answer the question and provide the service address if applicable.
  5. Specify the date service is needed, keeping in mind the 48-hour notice and that service cannot be scheduled on weekends or more than 90 days in advance.
  6. Select the requested services by checking at least one option. Options include gas and water services at both existing and new locations, temporary services, and more.
  7. Choose your customer type, either residential or commercial, and clarify if you are the owner or tenant of the property.
  8. Indicate the meter size and if it is a new connection. If you have special service needs, list them in the provided space.
  9. Read and acknowledge the terms related to the service agreement, which outlines responsibilities and restrictions. Ensure you understand the importance of complying with these regulations.
  10. Sign and date the form to validate your application. Ensure all information is complete and accurate.
  11. After filling out the form, save your changes. You can download, print, or share the completed form as needed.

Start your application today by completing the Service Request - My Utility Account form online.

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To put a utility in your name, you'll need to show the provider proof of your identity, such as your ID, driver's license, or birth certificate, and billing address, usually a lease agreement or piece of mail. In some cases, the company may also request documents related to your employment status or credit history.

Electrical service is provided by Salt River Project (SRP) or Arizona Public Services Company (APS), depending on your location within the County.

To request new residential City utility services please call 480-644-2221 or visit our offices.

You may pay by check or credit card using our unattended pay-by-phone feature virtually 24 hours a day, seven days a week by calling 480-644-2221.

You can make changes to your account like updating your information, ask to receive e-bills, set up your auto pay, and view your usage history online account or by calling Customer Service at 919-996-3245.

Contact Us Police Non-Emergency. 480-644-2211, option 2. or Report Online. Utility Account. (Customer Service) 480-644-2221. Utility Emergencies. Electric: 480-644-2262. Gas: 480-644-4277. Water: 480-644-2262. Electric Power Outage (City) - 480-644-2262. 711/TTY 800-367-8939. En Español.

Utilities ELECTRICITY. The City of Mesa provides electric utility service to more than 17,500 homes and businesses in approximately 5.5 square miles centered around and including Mesa's downtown. ... NATURAL GAS. ... WATER / SEWER. ... TELECOMMUNICATIONS.

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