Visitors may deposit money into an inmate's account via credit card (Note: Visa or MasterCard Only), debit card, or cash utilizing the lobby kiosks. Monies applied via the lobby kiosks shall be credited to the inmate's account and available for use within twenty-four (24) hours.

Prepaid Phone Accounts The Shelby County Jail uses an outside telephone service provider called NCIC Inmate Communications. NCIC offers prepaid phone accounts and lower per-minute costs than regular collect calls. An account can be set up for up to 10 phone numbers or a specific inmate.

AdvancePay® is ConnectNetwork™'s fastest and most convenient phone service connecting friends and family members to inmates. It's simple. When you create an AdvancePay account, you're creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.

Through our easy-to-use website, (https://shelbycountytn.gtlvisitme.com/app) you can schedule the visit in advance. Walk-ins are accepted based on time slot availability. Then, conduct the visit in real-time over the internet at our facility.

Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL.

Mail All outgoing mail must have a complete mailing address and return address which includes the inmate's full name, resident number, and address or it will not be delivered for mailing. ... Effective Monday, February 6, 2017, all general incoming mail will be scanned and posted to the kiosk.