Get Directory Assistancefeatures & Servicesu.s. Cellular

Learn about Directory Assistance If you need help finding a phone number, call Directory Assistance (411) from anywhere in the U.S. When you call, you'll hear a recording that asks the for the city and information you're requesting. You can request up to two numbers per call.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

The service allows persons to call the AT&T Directory Assistance Bureau by dialing 1-800-555-1212, to obtain the toll-free service number associated with a particular toll-free service listing.

411 Search is directory assistance with automatic call completion. An operator will assist you when you request: Phone numbers. Addresses.

If you dial "0", "00", 411, NPA+555-1212, or 555-1212 on or after January 1, 2023, you may receive a message letting you know that Operator and Directory Assistance can't be accessed. Addresses and numbers can still be located using online services, such as: Internet search engines, including Google®, Bing®, and Yahoo!

Primary Responsibilities Provide callers with customer service over the phone regarding placing collect calls, giving out phone numbers, and locating businesses. Supply caller with cost of a phone call. Run private branch exchange (PBX) switchboards for businesses and organizations. Facilitate person-to-person calls.

AT&T, the telecommunications giant, announced late last year that 411, the operator and directory assistance service, would end around January 1, 2023. It would no longer be possible to call an operator to place a call and no longer possible to reach directory assistance for information about names and numbers.

AT&T in 2021 ended operator services for wireless callers, although customers with home phone landlines can still access operators and directory help. Verizon, T-Mobile and other major carriers still offer these services for a fee.

Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an operator or get directory assistance. AT&T in 2021 ended operator services for wireless callers, although customers with home phone landlines can still access operators and directory help.