Get Cimb Bank Transaction Dispute 2019-2025

Filing a transaction dispute with CIMB Bank can seem daunting, but this guide will provide clear instructions to help you navigate the process smoothly. Follow the steps outlined below to ensure your dispute is submitted correctly and efficiently.

Follow the steps to complete the CIMB Bank Transaction Dispute form online

1. Press the ‘Get Form’ button to access the transaction dispute form. This will allow you to obtain a version of the form to work on.
2. Fill out the section titled ‘Cardholder Details.’ Indicate whether the dispute relates to a debit card or credit card transaction by ticking the appropriate box. Provide your name, new NRIC or passport number, contact number, card or account number, and email address.
3. In the ‘Details of Disputed Transaction(s)’ section, list the details of each transaction you are disputing. Include the merchant name, transaction date, amount in RM, and the reference number (ARN) which can be found on your itemised statement.
4. Choose the best description(s) for your dispute by selecting the applicable options outlined. This helps the bank understand the nature of your dispute more clearly.
5. If applicable, request a copy of the sales draft for the disputed transactions. Note that additional charges will be applied to your account for this service, so be sure to acknowledge this before proceeding.
6. Gather and enclose the required supporting documents with your completed form. This may include a copy of your statement showing the disputed transaction(s), proof of payment if applicable, and a copy of the police report if your card was lost or stolen during the unauthorized transaction.
7. Choose a method of submission for your completed dispute form. You can mail it to the Customer Resolution Unit, email it, fax it, or deliver it in person to a branch. Make sure to submit your form within 14 days from the date you received your statement.

Take action now and complete your CIMB Bank Transaction Dispute form online!