Get MY HSBC/HSBC Amanah Dispute Form 2020

Ways you can dispute a transaction Phone – 1300 308 008 (+61 2 9005 8220 if calling from overseas) Branch – visit your nearest branch. Mail – complete a Cards Transactions DisputeCards Transactions Dispute This link will open in a new window Form and mail to:

We'll look to refund any money stolen by fraudsters who gain access to your account, as long as you keep your security details safe. Please tell us if you notice anything unusual on your account. We'll help you to stay up-to-date with our latest security advice.

If you make a mistake when transferring money, acting quickly can help get things sorted. HSBC customers have 36 months to make a claim, but the sooner you do it the better chance you'll have of getting the money back.

Please note, you can't stop or cancel a pending transaction. If you're still not sure about a transaction, you can go here to raise a dispute. You'll have to wait until it's been processed before disputing it.

80% of cases are resolved within 30 days of you raising your dispute, but this could change depending on the complexity. We may contact you if we need to know more about your dispute.

Chat with us by clicking on the Chat button on the bottom right of your screen or call us at 1-866-406-4722 (1-866-405-4722 for Premier and Private Client Services) for assistance. When you reach us, we will ask you to provide some details. The more details you provide, the quicker your dispute may be resolved.

If you're an HSBC customer, you can cancel a standing order or Direct Debit at any time online, or using the mobile app.

This can be initiated by the cardholder, merchant, issuing bank, acquiring bank, or card association. Common reasons why payment reversals occur include: The item ended up being sold out. The customer is trying to commit fraud.