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ELEVATING CUSTOMER SERVICE IN HIGHER EDUCATION: A PRACTICAL GUIDE HEATH BOICEPARDEE EMILY RICHARDSON EILEEN POISSON ACADEMIC IMPRESSIONS 2018 DENVER, Published by Academic Impressions. CRM rig Company.

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Students, parents, alumni, and community members are all customers of higher education.

4 ways to elevate your customer service from average to... Understand the customer experience. Before you speak to any customers, you need to understand their experience and journey through dealing with you. ... Listen to your customers' needs. ... Provide the right solutions. ... Check their needs have been met.

In higher education, one of the most typical target audiences is prospective students. But “prospective students” is a broad term, one that can include a diverse range of users: undergraduate and graduate students, part-time students, international students, transfer students, and other audience segments.

Through a customer experience lens, innovative universities are working to enhance the student experience, promote students' persistence and success, and communicate value while cultivating long-term loyalty.

Calling students “clients” demeans not only students and their families, but educators as well. The use of the term “clients” in reference to students implies that educators are merely “service providers,” which obscures the quality and value of the education they impart to students.

The customer concept in university education can therefore be understood as the person and/or organization that makes a direct payment to the university in exchange for providing a service, such as receiving classes or the research on a certain subject (Cliff, 1994).

There are four main beneficiaries of higher education who may be expected to invest in the system: Government, employers, institutions, and students.

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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232