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  • Autotoll Cancellation

Get Autotoll Cancellation

Notice of Cancellation of Autotoll Account / Autotoll Tag / AutotollUnitoll CardAccount Name:Close0207Account No.: Fax No.:Contact Phone No.:Correspondence Address (please complete in English block.

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How to fill out the Autotoll Cancellation online

This guide provides clear instructions on how to complete the Autotoll Cancellation form online. By following these steps, users can effectively manage the cancellation of their Autotoll account and ensure all necessary details are correctly submitted.

Follow the steps to successfully complete your cancellation form.

  1. Press the ‘Get Form’ button to access the Autotoll Cancellation form and open it in your preferred editing tool.
  2. Begin by filling in your personal details. Provide your name under 'Account Name' and your account number in the designated section. Ensure that the 'User Name' and 'User Number' fields are also completed for accurate identification.
  3. Next, fill out the correspondence address in English block letters. This address will be used to send any refunds or notifications related to your cancellation.
  4. Provide the tag number and your vehicle number in the corresponding fields. These details help in tracking the tags being returned.
  5. If you have any additional refund arrangements, indicate them in the specified sections. Options include changing the payee for the refund cheque or directing the refund to a different bank account.
  6. Complete the section requesting your reason for cancellation. This feedback is valuable to Autotoll for service improvement.
  7. Finally, ensure all changes are saved. You can download or print the completed form for your records before submitting it.

Complete your Autotoll Cancellation form online today to streamline your account management.

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Payment by Phone Service (PPS): Dial 18011 for bill registration (our merchant code is "9198") and 18031 for bill payment. You can also register and pay your bill through the internet at PPS website.

You may collect the tag from any of our 2 Customer Service Centres. Or alternatively, you may request us to post the tag to your correspondence address by registered mail (HK$20 will be deducted from your Autotoll account as postage).

For enquiries about Electronic Toll Collection Service (Autotoll), please contact our customer service hotline in the office hours at 2627 8888 or email to cs@autotoll.com.hk .

Only one Sticker Tag shall be applied to one registered vehicle. Please DO NOT APPLY Sticker Tag together with Hardcase Tag. Once the Sticker Tag is applied to the headlamp, DO NOT ATTEMPT TO REMOVE OR REPOSITION the Sticker Tag as this will damage the Sticker Tag and render it unusable.

The Free-flow Tolling System is a technology-based solution, using the Radio Frequency Identification (RFID) to detect and read the tag or sensor that installed in the vehicle; and Automatic Number Plate Recognition (ANPR) to detect the Vehicle Registration Marks of the vehicle.

Autotoll is currently the only service provider of electronic toll collection in Hong Kong. Shareholders include Wilson Group Limited and The Cross-Harbour (Holdings) Ltd.

Autotoll (Electronic Toll Collection System) and HKeToll are two separated systems that will only charge tolls from their labels or toll tags respectively. When HKeToll is implemented, its existing manual toll booths and Autotoll lanes will be decommissioned.

Payment by Phone Service (PPS): Dial 18011 for bill registration (our merchant code is "9198") and 18031 for bill payment. You can also register and pay your bill through the internet at PPS website.

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