Get Oracle Cloud Infrastructure Service Level Agreement

Filling out the Oracle Cloud Infrastructure Service Level Agreement (SLA) online is an essential step in ensuring reliable cloud services. This guide will walk you through the necessary sections and components of the SLA, providing clear instructions to assist you.

Follow the steps to complete the Oracle Cloud Infrastructure SLA online.

1. Click ‘Get Form’ button to obtain the form and open it in your online editor.
2. Begin by reviewing the introductory section of the SLA, which outlines the basic details of your agreement regarding DataClarity Cloud Services. Ensure you understand what services are included.
3. Move to the definitions section. Here, pay special attention to key terms such as 'Downtime' and 'Monthly Subscription Fees.' This will help you interpret the SLA correctly.
4. Proceed to the System Availability section. Familiarize yourself with the requirements for Service Availability, including acceptable levels of downtime and the claiming process for service credits.
5. In the claim process, note that you must submit a Priority 1 support case within 24 hours of recognizing a service issue. Make sure you have all necessary information ready for this submission.
6. Review the system availability percentage calculations provided. Understand how to evaluate if the service level meets your expectations, which is crucial for determining possible credits.
7. Complete any personal or business information required in the designated fields of the form. This typically includes details about your organization and the specific cloud services subscribed to.
8. After filling in all necessary sections, double-check your entries for accuracy. Making sure all information is correct can help facilitate a smoother process.
9. Once everything is complete, save your changes. You can then download, print, or share the SLA as needed.

Start completing your Oracle Cloud Infrastructure Service Level Agreement online today to secure your cloud services.