GENERAL COMPLAINT FORM Please contact the Retailer or Supplier about your complaint before you complete this form. Please note that NSW Fair Trading is unable to intervene in matters where an order.
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How to fill out the AU NSW Fair Trading General Complaint Form online
Filing a complaint through the AU NSW Fair Trading General Complaint Form is an essential step in addressing consumer issues. This guide will provide clear, step-by-step instructions to help you complete the form accurately online.
Follow the steps to complete your complaint form online.
- Click 'Get Form' button to obtain the form and open it in an online editor.
- Provide your details in the designated fields. Enter your title, name, address, suburb or town, state, phone number (daytime and mobile), email address, and preferred contact time.
- Enter the retailer or supplier details. Fill in their name, Australian Business Number (ABN), address, suburb or town, state, postcode, and phone number.
- Describe the goods or services involved in your complaint. Include the date of supply, method of payment, brand name or manufacturer if applicable, and the cost of goods or services.
- Detail the nature of your complaint. Document the date you approached the retailer or supplier, who you communicated with, their response, and what resolution you seek.
- Complete the required demographic questions. Indicate your age group, indigenous status, disability status, language proficiency, and confirm if you are a carer or advocate making the complaint on behalf of someone else.
- Read and acknowledge the declaration by signing and dating the form, confirming the information is accurate and true.
- Submit the form along with required supporting documents, such as copies of agreements, correspondence, notices, reports, and other relevant evidence to your nearest Fair Trading Centre.
- Once you have completed all sections and attached necessary files, save changes, and download, print, or share the form as needed.
Complete your complaint form online today to ensure your concerns are addressed promptly.
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How do I contact NSW consumer affairs?
Make an enquiry. Report a consumer issue. Call us on 1300 302 502 - Monday to Friday 9 am to 5 pm AEST/AEDT, closed national public holidays.
How do I write a consumer complaint?
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
How do I lodge a complaint with Fair Trading NSW?
If you don't wish to lodge online you can: Download and complete the General complaint form – PDF. Gather your supporting information and documents such as receipts, brochures and correspondence. Lodge your completed form and documentation at a service centre or post it to: NSW Fair Trading. PO Box 972.
How do I lodge a complaint with consumer Affairs NSW?
Use our self-help page for assistance on how to resolve it. Or call us on 13 32 20. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to.
What are the 3 steps NSW Fair Trading suggest for resolving issues?
If you have a problem with a business, trader, landlord or tenant, these three steps may help you resolve it. Talk it over. Speak or write to your supplier and explain how you want the situation resolved. ... Find out more information. ... Make a complaint.
Where do I report a consumer?
Resolving Consumer Goods Disputes Effectively And Independently. The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry's compulsory Ombud scheme, set up in line with the Consumer Protection Act.
How do I lodge a consumer complaint in NSW?
Use our self-help page for assistance on how to resolve it. Or call us on 13 32 20. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to.
How do I complain about a company in Australia?
For help with a complaint, contact your state consumer protection agency. Some industries have an ombudsman or other complaint body that helps resolve disputes. You also have the option of taking legal action. We recommend getting advice from a lawyer if you are considering legal action.
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