Get Call Center Evaluation Form

This guide provides users with a step-by-step approach to completing the Call Center Evaluation Form online. By following these instructions, you will ensure that all necessary information is accurately captured.

Follow the steps to complete the evaluation form efficiently.

1. Click ‘Get Form’ button to access the form and open it in your browser.
2. Begin by filling out the greeting section. Rate the following aspects on a scale of 1 to 10: thanking the customer for calling, identifying yourself to the customer, mentioning the company name, noting that the call is being recorded, asking for the caller's name, and inquiring about the problem.
3. Proceed to the verification section. Assess the process of confirming the customer's identity and checking against the recorded database. If new customer data is provided, ensure that you input it correctly.
4. In the problem solving section, apologize for the issue and ask specific questions to address the customer's problem. Guide the caller through any necessary steps required to solve the problem and suggest further steps if the issue cannot be resolved immediately.
5. If it is necessary to send a technician, inform the customer of the approximate time they will visit. Should they need to bring a damaged item to a service center, provide them with the address and an estimated time frame for repairs.
6. Ensure you inform the customer of their report number for future reference.
7. Move to the closure section. Ask if the customer has any other problems or if they are satisfied with the service provided. Thank the customer once again for their call and greet them appropriately.
8. Once all sections are completed, save your changes. You can also choose to download, print, or share the completed form if needed.

Take the time to complete your Call Center Evaluation Form online to improve your documentation process.