Get Pet Healthcare Plan Claim Form

Submitting Your Pet Insurance Claim is Simple Mobile App. Email: pet_submit_claim@metlife.com. Fax: 877.281.3348. Mail: 400 Missouri Ave. Suite 105. Jeffersonville, IN 47130. Text Message: 317.820.2275.

We ask you to submit all claims within one year of the date of treatment. To learn more about our claims process, you can read our guide here.

Typically, you'll be able to download a claim form from your insurance provider's website, which you'll need to complete and email to them. If you're not sure about any of the information you're asked for, ask your provider to clarify. Some sections of the claim form may need to be completed by your vet.

You won't be able to make a claim straight away when you take out pet insurance unless your policy states otherwise. Usually, you'll need to wait at least 14 days - this is known as the exclusion period.

Can I Get Retroactive Pet Insurance? No, you cannot get retroactive pet insurance, meaning you can't buy a policy and have it be effective for a date that has already passed.

You won't be able to make a claim straight away when you take out pet insurance unless your policy states otherwise. Usually, you'll need to wait at least 14 days - this is known as the exclusion period.

A pet insurance waiting period is the set amount of time after the purchase of a policy that you must wait before making any claims. Waiting periods help to prevent fraud by making it impossible to receive an insurance payout on a pre-existing condition or accident that occurred before the policy was purchased.

A pet insurance increase will not happen after submitting a new claim, but your premiums could go up at renewal. From an insurance provider's perspective, if an owner has made a claim once, they're likely to claim again. Health conditions can be complex, with many requiring ongoing treatment.