Get Fca Complaints Return

The Fca Complaints Return is a critical document for financial services firms to transparently report complaints. This guide provides a clear, step-by-step approach, ensuring that users can effectively complete the form online, regardless of their prior experience.

Follow these steps to easily complete the Fca Complaints Return.

1. Press the ‘Get Form’ button to access the Fca Complaints Return and open it in your editor.
2. In Section 1, determine if the reported data includes complaints from multiple entities. If yes, list the firm reference numbers (FRNs) using the ‘add’ button.
3. Proceed to Section 2 to indicate whether you are declaring a nil return by selecting the appropriate ‘Yes’ or ‘No’ option. If ‘Yes’, leave subsequent tables blank.
4. In Section 3, enter the total number of outstanding complaints at the beginning of the reporting period and the number of complaints opened during this period.
5. If applicable, indicate consent for the FCA to publish complaints data and confirm that the information reflects what you intend to publish.
6. For firms receiving fewer than 500 complaints, fill out Table 1 with details on complaints specific to various product categories like current accounts, credit cards, and others.
7. If applicable, complete Table 2 by summarizing complaints closed, upheld, and the redress paid within each product/service category.
8. Continue to enter any required contextual metrics in Table 3, such as number of accounts or policies related to the complaints.

Complete your Fca Complaints Return online today for accurate and compliant reporting.