Get Generic Service Catalogue Template

This guide provides clear and supportive instructions on how to effectively fill out the Generic Service Catalogue Template online. Designed for users of varying experience levels, this comprehensive resource aims to ensure a smooth and efficient completion of the form.

Follow the steps to complete the Generic Service Catalogue Template online.

1. Click the ‘Get Form’ button to access the Generic Service Catalogue Template. This will allow you to open the form in your selected editor and begin your completion.
2. Locate the 'Service name' field and input the name of the service as it is recognized by your customers. Make sure this is clear and descriptive.
3. In the 'Service description' section, provide a basic overview of what the service does, including its deliverables and the expected outcomes for users.
4. Fill out the 'Service type' according to the categorization system you have in place for your service catalogue. This helps in organizing the services effectively.
5. Under 'Supporting services', list any related services that assist in delivering customer-facing services. Explain the relationship between these supporting services and the primary service.
6. In the 'Business owner(s)' section, include the name, job title, email address, and contact number of the individuals responsible for the service.
7. Provide the official name of the relevant 'Business unit(s)' that manages the service.
8. Complete the 'Service owner(s)' details with their name, job title, email address, and contact number, signifying accountability for managing the service lifecycle.
9. Describe the 'Business impact' of the service's unavailability, focusing on the user impact, duration of outages, and any potential costs associated.
10. Assign a 'Business priority' level to the service, categorized as Critical, High, Medium, or Low, to indicate its importance.
11. For the 'Service level agreement' field, include a hyperlink to the full SLA that outlines service expectations and responsibilities.
12. Define the 'Service hours' during which the service is available, mentioning any exceptions like public holidays.
13. Document the 'Business contacts' to identify key individuals or department heads, along with their locations.
14. List the 'Escalation contacts' with their names, email addresses, and phone numbers, describing who to contact in escalated situations.
15. Enumerate the types of 'Service reports' that will be available, such as operational reports and service achievement reports.
16. Clarify the 'Service reviews' section by explaining the frequency and format of service review meetings.
17. Finally, address the 'Security rating' according to the criteria established by your organization, completing this section as necessary.
18. Once all fields are completed, review your information for accuracy. You may then save your changes, download, print, or share the form as needed.

Complete your Generic Service Catalogue Template online today and ensure your service offerings are clearly defined.