Get Customer Service Rubric

This guide provides a comprehensive overview of filling out the Customer Service Rubric online, ensuring that you understand each section and field clearly. Follow these instructions carefully to complete the form successfully and evaluate customer service skills effectively.

Follow the steps to complete the Customer Service Rubric online

1. Click the ‘Get Form’ button to access the form and open it in the editing interface.
2. Begin by entering your name in the designated field at the top of the rubric. This information helps identify the individual being evaluated.
3. Indicate the period by filling in the appropriate space. This helps to organize evaluations based on class or session.
4. Fill in the date on which the evaluation is being conducted. This acts as a record of when the customer service demonstration took place.
5. Evaluate the attitude of the individual by marking the criteria that best match their performance in the given areas. There are four performance levels: Exceptional, Admirable, Acceptable, and Attempted.
6. Continue with the verbal skills section, assessing the effectiveness of communication. Select the relevant performance level that reflects their abilities.
7. Proceed to the non-verbal skills assessment, checking the boxes that correspond to the individual's body language, posture, and overall presence.
8. Compile the scores from each section to calculate the final assignment score. Make sure to do this accurately to reflect the individual's overall customer service performance.
9. If applicable, note any bonus points earned in the Beyonder/Bonus section.
10. Finally, ensure you enter the final score at the bottom of the rubric. This score summarizes the evaluation of the customer service demonstration.
11. Once all fields are completed, save your changes, download a copy, or print the rubric for your records.

Complete the Customer Service Rubric online now to effectively evaluate customer service skills.