Get Operating Level Agreement (ola)

The Operating Level Agreement (OLA) is a crucial document that outlines the provisions and support for services such as CornellAD. This guide will assist you in filling out the OLA online, ensuring a seamless and efficient process.

Follow the steps to successfully complete the OLA online.

1. Click ‘Get Form’ button to obtain the form and open it in the online editor.
2. Begin by filling out the OLA number in the designated field. This is to uniquely identify your agreement.
3. In the SCOPE section, clearly detail the customer and service provider names. Ensure accuracy to avoid confusion.
4. Enter the start date for the agreement as required. This establishes when the agreement becomes active.
5. Provide the contact information for involved parties, including names, positions, and contact details. Ensure all provided information is current.
6. In the SUPPORTING SERVICE DESCRIPTION section, outline the specific functionalities and benefits of CornellAD, ensuring clarity.
7. Complete the SUPPORTING SERVICE HOURS section by inputting the hours of availability for support services.
8. Fill in the SERVICE LEVEL MANAGEMENT section with details of the service level targets that will be provided.
9. Review all sections for accuracy and completeness. It is crucial that all information aligns with your service agreements and organizational needs.
10. Finally, save the changes, and you will have the option to download, print, or share the completed OLA form.

Start filling out your OPERATING LEVEL AGREEMENT (OLA) online today to ensure your service needs are met!