Get CreditDebit Card Fraud Investigation Form - Robinsfcu

Once you report fraudulent charges and provide any necessary documentation, the bank has 30 days to respond to your issue and begin an investigation. From there, the bank has to complete the investigation within 90 days.

If you suspect fraudulent activity on your Robins Financial debit or credit card, please contact us at 478-923-3773 to report it right away.

What happens if you falsely dispute a credit card charge? Purposely making a false dispute is punishable by law and could lead to fines or imprisonment. You could face legal action by a credit card issuer or the merchant.

A fraud investigation is a process of gathering and analyzing evidence related to alleged or suspected wrongdoing to determine whether deception or theft has occurred. As part of a fraud investigation, an investigator will review and analyze data, conduct interviews, and prepare a final report.

Most banks make sure their customers don't have to pay a penny. After the bank receives the proper documents, they have 10 business days to investigate the claim and decide if it's fraudulent. Depending on the severity of the fraud, the bank may notify authorities–or even the FBI, though this rarely happens.

As for how credit card companies investigate fraud, the issuer's internal investigation team will begin by gathering evidence about any disputed transactions. It may check for things like transaction timestamps, the IP address of the person who made the disputed purchase, and the purchaser's geographic location.

Contact our Call Center at 478-923-3773 or 800-241-2405 during regular business hours. Visit a branch during regular business hours.