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THE EFFECT OF FRONT DESK EMPLOYEES CHARACTERIESTICS ON THE FIRST IMPRESSION OF CUSTOMERS AND CUSTOMERS SATISFACTIONA Thesis presented to the Faculty of the Graduate School University of MissouriIn.

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Someone who is highly organized, detail-oriented and a great communicator. Other important qualities include having excellent phone skills and knowing how to be friendly while remaining professional."

A good receptionist is detail-oriented, comfortable with juggling multiple projects simultaneously, organized, and an excellent communicator. Since receptionists need to be familiar with telephone systems, having that experience and a pleasant telephone voice is critical.

Ensuring a smooth guest experience The front office team plays a key role in planning the guest experience to help ensure that the hotel showcases all its best offerings effectively. As they regularly interact with the guests throughout their stay, they receive valuable feedback to help them with this key task.

Here are five characteristics of a good front desk officer: Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a smile. ... Strong Attention to Detail. The front desk takes a certain amount of care. ... Ability to Multitask. ... Discretion. ... Team Player.

A front desk clerk's skills include: Professional customer service skills. Basic knowledge of spreadsheets for booking and billing. Strong communication skills. Flexibility and the ability to work long and late hours to accommodate customers.

5 Essential Characteristics of a Good Front Desk Officer Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a smile. ... Strong Attention to Detail. The front desk takes a certain amount of care. ... Ability to Multitask. ... Discretion. ... Team Player.

Problem-solving As a front desk professional, you must have the ability to identify problems and use problem-solving skills to provide solutions. This is an important skill as it ensures the continuation of normal business operations.

Front office is a significant department that is required to develop the service quality in order to build the impression to customers. This is due to the fact that it is the first department which is responsible to welcome customers since entering and acquiring a service.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232