Get What Is A Service Level Agreement (sla)? - Palo Alto Networks

Filling out the What Is A Service Level Agreement (SLA)? - Palo Alto Networks form is a crucial step for users seeking to understand their IT service commitments. This guide provides a structured approach to help you navigate each section of the SLA form efficiently.

Follow the steps to successfully complete the SLA form.

1. Press the ‘Get Form’ button to obtain the SLA form and open it in your preferred document viewer.
2. In the document control section, enter the version number, date of issuance, review date, and associated IT contact person. This establishes the official terms of the SLA.
3. Move to the service description section. List all hardware and software components included under the SLA. Utilize the comprehensive lists provided in Appendices A and B to ensure accuracy.
4. Document the support hours by specifying the available support times for clients, categorized by normal semester hours, between semester hours, and summer hours.
5. Define the service availability. Clarify who the customers are and state the IT services covered. Include any constraints that may affect service response.
6. In the reliability section, document the reliability percentages for each service component. Indicate that reliability does not include scheduled maintenance.
7. Outline the response times for various service requests. Make sure to categorize the requests based on priority and provide estimated response times.
8. For the changes and review section, note that changes may be proposed and require approval from all involved parties. Schedule regular reviews for currency and effectiveness.
9. Finally, review your entries for accuracy. Once satisfied, save your changes, and consider downloading, printing, or sharing the completed SLA form as needed.

Start completing your SLA document online today!