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Get AU Example of Mystery Shopper Assessment Tool

Ating of each of the customer service aspects using the following rating scale 1 2 3 4 5 Offensive Poor Acceptable Good Exceptional First Impressions • Welcome - greeting and smile • Speed of response to your presence • First impression of the entrance of the business • First impression of inside the business premises 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 Communication • Eye contact and body language • Interest in assisting you to find what you want • Use of appropriate la.

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