Get Return Materials Authorization (rma) Form - Loloi Rugs

This guide provides step-by-step instructions for completing the Return Materials Authorization (RMA) Form for Loloi Rugs. By following these instructions, users can ensure a smooth return process for their items.

Follow the steps to successfully complete your RMA form online.

1. Press the ‘Get Form’ button to access the online RMA form and open it for editing.
2. Begin by entering your account information. Fill in the fields for your email, company name, customer ID, and Loloi invoice or customer PO number. If applicable, include a replacement purchase order.
3. In the next section, list the items you are returning. Provide details such as the SKU number, quantity, size, and date received. Indicate whether you would like a replacement and select the reason for the return from the options provided (e.g., damaged, defective, dissatisfied, etc.). Additionally, you can add any comments to clarify your return.
4. Review the return instructions carefully. Do not send any items back to Loloi until you have received an RMA number. Ensure that all items are securely wrapped in plastic, and the provided RMA number is visible on the package to avoid any issues during the return process.
5. If you are claiming damages or defects regarding the items returned, attach at least one photograph of each item by emailing them to customerservice@loloirugs.com. This step is necessary for receiving a call tag and waiving the restocking fee.
6. Complete the final section of the form by providing your name, title, signature, and the date. Make sure you adhere to the 30-day return policy, noting the conditions regarding responsibility for damages or defects.
7. Once all sections are filled out and reviewed, you can save the changes to the form. After saving, you may choose to download, print, or share the completed RMA form as needed.

Start completing your RMA form online today to ensure a smooth return process.