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  • Vortex Service Request Form

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VORTEX OPTICSService Request Form Our goal is to provide outstanding warranty service for your optics. Please take a moment to fill in this formone per productbefore sending it in for service. In.

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How to fill out the Vortex Service Request Form online

Completing the Vortex Service Request Form online is essential for ensuring efficient warranty service for your optics. This guide provides clear steps to help you fill out the form accurately, making the process straightforward for everyone.

Follow the steps to effectively complete the form.

  1. Press the ‘Get Form’ button to access the Vortex Service Request Form and open it in your preferred editor.
  2. Enter your name in the 'Customer Name' field, ensuring to include both first and last names for proper identification.
  3. If applicable, fill in the 'Business Name' field. This is required only if the service request is associated with a business address.
  4. Provide the shipping address, including street address, city, state, and zip/postal code, ensuring accuracy to avoid shipping delays.
  5. Specify the 'RMA #' in the designated field if you have one; this is optional.
  6. Indicate whether you would like a signature required for the return package by selecting 'Yes' or 'No.'
  7. Enter your daytime phone number in the 'Daytime Phone' field to allow for efficient communication regarding your service.
  8. Provide your email address to receive updates about your service request.
  9. Fill in the 'Product Name / Model' field accurately to ensure the correct item is serviced.
  10. If applicable, provide the 'Firearm Used' information, including the caliber, to assist with your product evaluation.
  11. Record the product's serial number in the 'Serial #' field; this is often located on the bottom of the product.
  12. If relevant, indicate the 'Ring Mount Used' in the appropriate field, including brand and height information.
  13. Describe the specific issues needing attention with as much detail as possible in the designated description area.
  14. Once all fields are filled out, review the information for accuracy. You can then save your changes, download, print, or share the form as needed.

Complete your Vortex Service Request Form online today for prompt service!

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Contact support

If you have any questions, please give us a call at 1-800-4VORTEX (1-800-486-7839), send an email to info@vortexoptics.com or reach out directly on social media - we'll continue to provide all services as usual and look forward to helping you with what you need.

If you'd like to speak to one of our VIP Care reps – we'd love to hear from you. We can order your part(s), get your Service Request up and running promptly, and email you a prepaid shipping label for your convenience. Give us a call at 1-800-486-7839 .

All Vortex optics are covered with unlimited, unconditional lifetime VIP warranty. VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defectivу at no charge to you.

People often ask us if they can paint their riflescope without causing any kind of rip in the VIP-Warranty-Time-Continuum. The answer is yes – you're still covered even if you paint it. Unless it's ugly…

Vortex's turnaround times are typically a couple weeks but can vary during the fall and winter months due to the influx in repair claims. If you have any questions on how to fill out the form, Vortex Optics staff are always eager to help you and can be reached at 1-800-426-0048.

Can I buy direct? You can buy apparel, branded gear and optics accessories direct from our website! For other optics needs, we encourage you to visit one of our dealers.

If you have any questions, please give us a call at 1-800-4VORTEX (1-800-486-7839), send an email to info@vortexoptics.com or reach out directly on social media - we'll continue to provide all services as usual and look forward to helping you with what you need. Thanks for your understanding!

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