Get Once Submitted, Please Allow Up To 2 Business Days For Your Documentation To Be Reviewed

Filling out the Once Submitted form correctly is essential for ensuring your documentation is reviewed efficiently. This guide provides step-by-step instructions to help you navigate the online form submission process with ease.

Follow the steps to successfully submit your documentation.

1. Click the ‘Get Form’ button to access the form and open it in your preferred editor.
2. Complete Section I, Subscriber Information. Fill in your enrolled subscriber’s printed name, mobile number, wireless carrier, billing address, city, state, zip code, email address, and any contact numbers.
3. Select the type of valid government-issued identification you are submitting. Ensure you include a scanned copy or picture of this identification.
4. Proceed to Section II, Replacement Request Details. Indicate if your device has been lost, stolen, damaged, or malfunctioning. Provide the device make/model and its IMEI/ESN/MEID.
5. Describe the loss, incident, or failure clearly in the designated space. Ensure that all information is accurate to avoid delays.
6. In Section III, Sworn Statement, acknowledge your responsibilities regarding the replacement request and ensure your understanding of the fraud implications.
7. Sign and date the form to confirm all information provided is true and accurate. This section is crucial as it serves as your affirmation of the details submitted.
8. Once completed, save changes to the document, and then scan or take pictures of the signed affidavit along with your valid photo identification.
9. Submit the documents by emailing them to Documents@brightstarprotect.com or by mailing them to Brightstar Device Protection, LLC, Attn: Asset Protection, P.O. Box 03, Alpharetta, GA 30009-9998.
10. After submitting, please allow up to 2 business days for your documentation to be reviewed. If you do not receive a response within this timeframe, contact support at (877) 373-8435.

Complete your documentation submission online today to ensure a swift review process.