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Cisco Unified Workforce Optimization Workforce Management Reports Reference Guide 8.5 June 2011Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 951341706 USA http://www.cisco.com Tel:.

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Recalculating Questions & Answers

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Contact support

Workforce management (WFM) is a term that encompasses all of the processes that a contact center undertakes in order to have the right number of staff available at the right time. These WFM processes include each of the following: Forecasting contact volumes.

WFM has three types of reports: Schedules, Forecast and Adherence.

It can be calculated by: net workload / gross workforce. Utilization = occupancy * productivity. Not to be confused with productivity or occupancy.

KEY CONCEPTS Employee productivity. Employee monitoring. Productivity monitoring.

A good workforce manager knows that an agent's state of mind, happiness at work, work-life balance, and motivation are all things that affect their performance. So they know how to keep spirits up and create bonds between people.

It is calculated as = (Workload hours/Total working hours for the day) * 100.

The WFM reports cover the major areas of interest in a contact center. The update frequency depends on the type of data. Shortly after a change has been made—Forecast data, schedule data, request data, preference data, availability data and all selection criteria.

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© Copyright 1997-2025
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232