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On The Ball Sports Marketing Limited ATOL 10430 Date of Failure 13/03/2017 Complete the claim form and send it to: CAA ATOL Travel Claims, PO Box 127, Chichester, West Sussex, PO18 8WQ Time Limits.

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How to fill out the Atol Claim Form online

Filling out the Atol Claim Form online can seem daunting, but this guide will help you navigate each step with clarity and confidence. Whether you are claiming a refund or documenting your travel experience, following these instructions will ensure your claim is submitted accurately.

Follow the steps to complete the Atol Claim Form effectively.

  1. Click ‘Get Form’ button to obtain the form and open it in the editor.
  2. Begin by entering your contact details accurately in Section 1. Ensure you include your full name, address, phone number, and email, as these will be used for communication regarding your claim.
  3. In Section 2, input the total number of consumers included in your booking. This information is essential for processing your claim.
  4. Section 3 requires you to provide the name of the ATOL holder you booked with, along with the booking reference number. Ensure this information is correct to avoid any delays.
  5. For Section 4, fill in the date you were scheduled to depart from the UK. Accurate dates are crucial for verifying your claim's legitimacy.
  6. In Section 5, select the type of claim you are making, indicating whether you were overseas during the ATOL holder's failure or if you are requesting a refund.
  7. Section 6 requires proof of payment. List all payments made for either original bookings or replacement services. This section cannot be left blank, so ensure you provide adequate details.
  8. Fill out Section 7 with the payment details where you want the refund to be deposited. Multiple signatures may be required here if several people made payments.
  9. In Section 8, the consumer assignment and declaration must be signed by a traveler named in the booking. This confirms all information provided is accurate.
  10. Make sure to attach all necessary documentation as specified in Section 12. This includes copies of ATOL certificates and payment evidence.
  11. If you made cash payments as outlined in Section 13, ensure this section is completed, signed, and witnessed as required.
  12. Finally, review all sections to ensure everything is complete. You may need to complete Section 14 for any missing documentation or additional comments. Save your changes, and once satisfied, print the form for any necessary signatures before submitting.

For a smooth claims process, ensure you complete the Atol Claim Form online and gather all required documents before submission.

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You will be required to complete a claim form. We will require a completed claim form, evidence of the booking, so include all documentation issued to you, and evidence of payment for the trip, include bank statements, you may blank out any transactions not associated with the payments to the failed ATOL holder.

An ATOL Certificate is a consumer's proof that the trip or flight is protected by ATOL. It tells them what protection they have and what to do if the ATOL holder or supplier fails.

We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.

ATOL protection safeguards your money if your travel company or airline goes out of business. If they go bust before your holiday starts, you'll get a full refund. If your travel company goes out of business while you're away, ATOL protection means you can finish your holiday and get home safely.

An ATOL Certificate must be issued immediately to the consumer upon taking any payment either by the ATOL holder or its authorised agent. ATOL holders need to ensure that their agents have the ability to issue an ATOL Certificate if they cannot create one using the ATOL holders own booking systems.

Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.

Welcome to the official CAA ATOL Claims Portal In line with the Air Travel Trust (ATT) Payment Policy (http://publicapps.caa.co.uk/docs/33/20212407PaymentPolicy.pdf) the ATT can only accept consumer claims submitted within 12 months of an ATOL holder's failure. Any claim submitted for these failures will be refused.

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