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UrbanOG.com has an unconditional return policy. Returns must be in its original UNWORN condition within 30 days of purchase. UrbanOG Store credit Reason for Return Price Return Policy UrbanOG.com wants you to love what you ordered. If something is not right let us know. Damage/Defective items please email us at rma urbanog. com Exchange Policy Fashion items / styles turn over rapidly Therefore UrbanOG.com cannot hold any item s for customer exchanges. If you would like to exchange an item please follow the instruction below all exchanges and return are honor within 30 days of purchase 1. Return Form Please include this form with your return/exchange to UrbanOG.com Returns 15469 Dupont Ave Chino CA 91710 If you have any questions contact us at info urbanog. Merchandise in order for us to process your return quickly. Please remember to include the order number. If you received the wrong or defective item s please contact us first. UrbanOG.com reserves the right to request for photos of the wrong item shipped to you. Damage/Defective items please email us at rma urbanog. com Exchange Policy Fashion items / styles turn over rapidly Therefore UrbanOG.com cannot hold any item s for customer exchanges. com Toll-Free 866 961-8880 Customer Service hours are Monday through Friday 9am to 4pm Pacific Standard Time. Order ID Order Date Return Exchange New order ID Customer name Phone Billing address City State Zip Original payment method Select a method of refund Item Sku Style Size Color Qty. merchandise in order for us to process your return quickly. Please remember to include the order number. If you received the wrong or defective item s please contact us first. UrbanOG*com reserves the right to request for photos of the wrong item shipped to you. Damage/Defective items please email us at rma urbanog. com Exchange Policy Fashion items / styles turn over rapidly Therefore UrbanOG*com cannot hold any item s for customer exchanges. If you would like to exchange an item please follow the instruction below all exchanges and return are honor within 30 days of purchase 1. Find the item you wish to exchange for. 2. Purchase it like a brand new order checkout PAY for it immediately. 3. You will have a new order number for the new purchase. 4. Return the unwanted item along with original packaging and invoice to us. Please check Exchange write the order number of the new purchase. 5. Please use protective box or wrap with thick paper. Item s received unwrapped or without the original box will be subject to a 15 restocking fee. 6. We will issue you a FULL refund including Shipping fees on the initial order Shipping fees for the NEW order will not be refunded once we receive the return* Refunds are processed within ten 10 business days of receipt of package. Customers are responsible for the return shipping. Items with a price of 10 or less are FINAL SALE* All Accessories Swimwear Beauty/Cosmetic Halloween Costumes Lingerie Intimates are FINAL SALE* ALL SALES ARE FINAL ON INTERNATIONAL / CANADA ORDERS See full policy on www. .

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