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  • Purolator Claim Form

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Loss & Damage Claim Claimant Account No. Location of Damaged Shipment (If Applicable) NAME CONTACT PERSON COMPANY (If Applicable) COMPANY (If Applicable) ADDRESS ADDRESS CITY PROVINCE Postal CODE.

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How to fill out the Purolator Claim Form online

Filing a claim for lost or damaged shipments can feel overwhelming, but understanding how to fill out the Purolator Claim Form online can simplify the process. This guide provides clear, step-by-step instructions to help you successfully complete the form and submit your claim.

Follow the steps to complete your Purolator Claim Form online.

  1. Press the ‘Get Form’ button to access the Purolator Claim Form and open it in your preferred editor.
  2. In the 'Claimant' section, enter your account number, name, contact person's name, and company name if applicable. Fill out your address, including city, province, and postal code, along with your telephone number.
  3. Complete the section for the sender and receiver of the shipment by including their names, contact persons, and company information if necessary. Also, provide their addresses, cities, provinces, and postal codes.
  4. Indicate the reason for the claim by selecting whether the shipment was lost or damaged. Specify the amount you are claiming and provide the trace reference number when applicable.
  5. List the items that were lost or damaged by including the tracking or shipment identification numbers. Include a detailed description of the goods including their color, weight, dimensions, manufacturer, model, serial number, or part number.
  6. Enter the date the shipment was sent, using the provided date fields.
  7. If you are requesting a refund for shipping charges, attach a copy of the Purolator billing invoice and proof of payment, and complete any additional documentation required as listed.
  8. Review the information you have entered for accuracy, and make any necessary corrections before finalizing the form.
  9. After confirming all information is correct, save your changes. You can then download, print, or share the completed form along with the supporting documentation as required.

Complete your Purolator Claim Form online today to ensure a smooth claims process.

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You can file a claim for shipments that are damaged, lost, or missing content. If you require assistance completing this form, please call 1-800-461-0540. To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123.

Purolator packages are now covered by EasyPost Shipping Insurance. Using EasyPost's simple Shipping Insurance API, you can insure your Purolator packages, along with packages from dozens of other carriers, using a single point of integration.

You can reach our National Claims Office, Monday to Friday from 8am to 5pm ET by e-mail or by phone: E-mail: claims@purolator.com. Phone: 1-800-461-0540. Facsimile: 1-800-447-6933.

You can file a claim for shipments that are damaged, lost, or missing content. If you require assistance completing this form, please call 1-800-461-0540. To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123.

If your shipment is scanned “Delayed due to missed delivery”, it means that our driver was unable to make a delivery attempt. It can be due to an on-road emergency such as illness or accident. It can also be because the driver, unfortunately, did not have time to complete all deliveries.

Refunds for Purolator Service Guarantees To request a refund or credit, Customers must call the telephone number on their invoice or receipt and be prepared to provide their Bill of Lading number.

Refunds for Purolator Service Guarantees To request a refund or credit, Customers must call the telephone number on their invoice or receipt and be prepared to provide their Bill of Lading number.

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