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  • Questionario Soddisfazione Cliente

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! " Strada del Ruffolo 53100 Siena TEL. 0577536223 FAX 0577536104 email: ingimp.siena usl7.toscana.it QUESTIONARIO DI SODDISFAZIONE DEL CLIENTE ANNO 2011 Spett.le Ente /Azienda, cortese utente.

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Si calcola dividendo la differenza tra il numero di clienti alla fine di un dato periodo e il numero di clienti acquisiti nel periodo, per i clienti di inizio periodo, il tutto moltiplicato per cento.

Creare un questionario incisivo il sondaggio deve essere breve e veloce; inserisci domande chiare e mirate; inizia con le domande chiave, l'attenzione è più alta; le opzioni di risposta devono essere semplici da capire; richiedi informazioni personali senza risultare invadente; usa domande aperte.

La soddisfazione del cliente (in inglese “customer satisfaction”) è «una sensazione di piacere derivante dal confronto tra le prestazioni percepite di un servizio e le aspettative nei suoi confronti». Il cliente è soddisfatto quando le sue esigenze reali o ritenute tali, sono recepite o addirittura superate.

Calcolare il valore del cliente: calcola il numero moltiplicando il valore di acquisto medio per 1, dividendolo per il tasso di frequenza di acquisto. Calcola la media della vita utile del cliente: calcola questo numero facendo la media degli anni in cui un cliente ha acquistato.

Gli obiettivi dell'indagine determinare quanto l'azienda stia soddisfacendo queste aspettative. sviluppare prodotti e servizi in linea con le aspettative della clientela. esaminare i trend nel tempo per scegliere come muoversi in futuro.

Il questionario di gradimento deve essere semplice da comprendere: accaparrarsi l'attenzione del pubblico è già un'impresa, quindi non puoi complicare le cose. La domanda deve essere molto chiara e diretta. Non va bene usare giri di parole, o termini strani. Evita anche doppie negazioni e metti sempre i soggetti.

Net Promoter Score (NPS) La domanda più frequente che viene posta nei questionari per valutare questo KPI è: “Raccomanderesti la nostra azienda a un amico o a un collega?” La risposta, in una scala che va da 1 a 10, determinerà la Customer Satisfaction del cliente.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
Privacy Notice
Legal Hub
Content Takedown Policy
Bug Bounty Program
About Us
Blog
Affiliates
Contact Us
Delete My Account
Site Map
Industries
Forms in Spanish
Localized Forms
State-specific Forms
Forms Kit
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate WorkFlow
DocHub
Instapage
Social Media
Call us now toll free:
+1 833 426 79 33
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232