Get Delay Repay - First Transpennine Express

Filing a claim for Delay Repay compensation can be straightforward when you know how to navigate the process. This guide provides clear, step-by-step instructions to help you complete the Delay Repay form efficiently and accurately.

Follow the steps to fill out your Delay Repay form online.

1. Press the ‘Get Form’ button to access the Delay Repay form and open it in a suitable editor for completion.
2. Begin by filling in your personal details. Provide your title (Mr, Mrs, Ms, or Other), first name, and surname. Ensure that the information is clear and accurate.
3. Enter your contact information, including your address (ensure clarity by documenting it line by line), town or city, county, postcode, preferred contact number, and email address. This information will help the customer relations team reach you regarding your claim.
4. Indicate your travel details by specifying the departure station, destination station, and connection station if applicable. Also, state the date of travel and the scheduled train departure time.
5. Detail your experience by marking whether your ticket was used for travel and the length of your delay in hours and minutes.
6. When providing your ticket information, ensure to attach your original ticket(s) or, for e-tickets and mobile tickets, include your TransPennine Express booking reference in the specified box.
7. If opting for compensation via cash, clearly print the name of the person to whom the cheque should be issued. Additionally, choose the method of receiving your refund.
8. Review your completed form to ensure all required fields are filled out accurately. Save your changes, download, or print your filled-out form.
9. Finally, submit your completed Delay Repay form by following the online submission instructions as indicated on the document. Ensure that all necessary documentation is included to avoid processing delays.

To expedite your claim, complete the Delay Repay form online today!