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  • Delay Repay - First Transpennine Express

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Terms and Conditions 1. Our Delay Repay scheme started on 1 April 2016 and is applicable to tickets used for journeys on or after this date only. 2. n order to receive Delay Repay compensation you.

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A spokesperson for TransPennine Express blamed what the company said was the combined impact of prolonged higher-than-usual sickness levels, a driver training programme and a lack of a driver overtime agreement.

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

Simply complete our online complaints form and a member of our team will be in touch. Talk to our Customer Relations team by calling 0345 600 1671 from 06:00 to 23:00, 7 days a week. Write to Customer Relations, TransPennine Express, Freepost, ADMAIL 3878, Manchester, M1 9YB with details of the complaint.

You need to apply for compensation online or by post within 28 days of your delayed journey. We'll respond to your claim within 20 working days, however unless there has been a period of disruption you should hear back from us within 5 days. To complete the online or printed form, you'll need proof of travel.

(This error occurs when the sum of rejected bills during the transaction and the rejected bills during the test is more than 50 after finally executing “Cassette Total”.)

If you're delayed and arrive at your destination more than half an hour late, you'll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund.

Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

We typically handle refunds within 5 days and have a maximum target of one month. If you are delayed by 15 minutes or more, you can apply for Delay Repay Compensation.

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© Copyright 1997-2025
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232