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Provider Add/Amend When completed: Email: providerservices hicaps.com.au or Fax: 1300 725 726 or Mail: GPO Box 84A, Melbourne Vic 3001 Help Desk reference (HICAPS use only) Please tick box relevant.

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How to fill out the Add Amend Provider Form online

This guide provides step-by-step instructions on how to complete the Add Amend Provider Form online. By following these guidelines, you can ensure that your application is filled out correctly and submitted without issues.

Follow the steps to complete the Add Amend Provider Form online

  1. Click the ‘Get Form’ button to access the form and open it in your preferred editor.
  2. Begin with section A, where you will need to enter your Practice Details. Mandatory fields include your Company/Practice Name, Merchant Number, and Terminal Number(s). Additionally, provide the Practice Phone and optional fields such as Practice Fax, Email, and Website.
  3. Next, move to section B for Provider Details. Here, fill in the Title, First Name, Surname, and Provider Number. Indicate whether you are adding a new provider or amending an existing one. If applicable, provide the Speciality and the relevant Australian Association Name along with the Association Membership Number.
  4. In section C, you will need to fill out your Bank Details. Specify the purpose of the account by ticking the relevant boxes for HICAPS/Health Fund Payments and/or EFTPOS Settlement. Enter the Account Name, Bank Name, BSB, and Account Number as required.
  5. Finally, proceed to section D, where all authorized signatories must add their signatures. Each signatory will need to provide their Name, select their Position (Director, Partner, Sole Trader), and date the form. Ensure all signatories of the original HICAPS/EFTPOS contracts have included their signatures.
  6. Once all sections are completed, review the form for accuracy. Save any changes you made, then download, print, or share the completed form as needed. Email it to providerservices@hicaps.com.au, fax it to 1300 725 726, or mail it to GPO Box 84A, Melbourne Vic 3001.

We encourage you to complete your Add Amend Provider Form online for a streamlined experience.

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Eligible members of HCF and Westfund can now use their digital card on their Android devices to make claims on HICAPS terminal. Currently, members of Medibank, Bupa, nib, HBF can use either android or Apple devices to claim on a HICAPS terminals. HICAPS terminals can now be used to process eligable ICWA claims.

How do I process a Medicare claim transaction? Once your patient has settled their account, you simply swipe their Medicare card and follow the prompts. For bulk bill and unpaid account patient claims, you simply swipe your patient's Medicare card from the idle screen on your terminal.

To start a HICAPS Claim transaction, simply swipe the patient's Health Fund card through the terminal. Note: When claiming with the VX680 terminal model– Claims processing is supported by all the participating health funds when the terminal is on the docking/ base station with a phone line or ethernet cable connected.

How does HICAPS work? Once you're ready to pay for your appointment, all you have to do is swipe your health fund card through your service provider's HICAPS terminal. Immediately, the machine sends the details of your claim to your insurer, and your claim should be processed in seconds.

To process a HICAPS claim transaction from the home screen, swipe or tap a patient's Health Fund card on the terminal. Alternatively for Health Funds that allow key entry, you can manually enter the card number by tapping Enter health card on the home screen.

Simply login to HICAPS Accounts Online and navigate using the side menu (Providers > View / Modify Provider) to the Provider page and select the changes you wish to enable/disable. Once all modifications have been made you can select Modify Provider at the bottom of the page to save the changes.

To cancel a HICAPS claim transaction, simply send the transaction to HICAPS by selecting the appropriate option from your Practice Management System screen. When the terminal receives the transaction details from your Practice Management System the terminal will prompt for the customer card to be swiped.

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