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Loss & Damage Claim Claimant Account No. Location of Damaged Shipment (IF APPLICABLE) NAME CONTACT PERSON COMPANY (IF APPLICABLE) COMPANY (IF APPLICABLE) ADDRESS ADDRESS CITY PROVINCE Postal CODE.

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How to fill out the Purolator Claim Form online

Filing a claim with Purolator can be straightforward when you follow the right steps. This guide will provide clear instructions on how to complete the Purolator Claim Form online, ensuring you have all necessary information at your fingertips.

Follow the steps to successfully complete your claim form.

  1. Press the ‘Get Form’ button to acquire the Purolator Claim Form and open it for editing.
  2. Enter your personal details in the Claimant section, including your name, contact person, company (if applicable), address, city, province, postal code, and telephone number.
  3. If applicable, provide the location of the damaged shipment. Fill out the related fields accurately to assist in processing your claim.
  4. Complete the Sender and Receiver sections with the required details such as name, contact person, company, address, city, province, postal code, and telephone number.
  5. Specify the reason for the claim by selecting 'Lost Parcel(s)' or 'Damaged Parcel(s)'. Also, include the amount you are claiming and provide the case reference number if available.
  6. Detail any items that are missing from damaged parcels, inputting the PIN number or tracking number and a full description of the goods, including their color, weight, dimensions, manufacturer, model, serial number, and part number.
  7. Indicate the date the shipment was sent by filling out the appropriate fields.
  8. Attach any required documentation at this stage, including the original Purolator Bill of Lading or Manifest, cost invoice, damaged inspection report, repair bill, and any other relevant documents.
  9. Review all information for accuracy and completeness before signing the form and dating it.
  10. After completing the form, you have the option to save your changes, download the document, print it out, or share it as needed.

Complete your Purolator Claim Form online today to ensure your claim is processed without delays.

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Questions & Answers

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Contact support

Email custserv@purolator.com. Phone 1-888-744-7123.

Purolator: For Residential deliveries, the driver will try to deliver 1 time. After the 1st attempt, they will hold the package for 5 days (unless the recipient contacts the courier to make arrangements for rescheduling delivery or hold). For commercial deliveries, the driver will try to deliver 3 times.

You can reach our National Claims Office, Monday to Friday from 8am to 5pm ET by e-mail or by phone: E-mail: claims@purolator.com. Phone: 1-800-461-0540. Facsimile: 1-800-447-6933.

Purolator Express® International 10:30AM In most cases, end of day means 9 p.m. See Purolator Terms and Conditions of Service at purolator.com for full details.

Refunds for Purolator Service Guarantees To request a refund or credit, Customers must call the telephone number on their invoice or receipt and be prepared to provide their Bill of Lading number.

You can file a claim for shipments that are damaged, lost, or missing content. If you require assistance completing this form, please call 1-800-461-0540. To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123.

If your shipment is scanned “Delayed due to missed delivery”, it means that our driver was unable to make a delivery attempt. It can be due to an on-road emergency such as illness or accident. It can also be because the driver, unfortunately, did not have time to complete all deliveries.

"Purolator is a company that can be counted on to deliver on time, as promised, in good condition, and with a smile."

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