Get Product Quality Complaint - Doing Business With Lcbo

Filing a product quality complaint with the LCBO is an essential process to ensure your concerns are addressed efficiently. This guide provides clear, step-by-step instructions on how to complete the online complaint form accurately.

Follow the steps to complete your complaint form efficiently.

1. Click ‘Get Form’ button to obtain the form and open it in your editor.
2. Begin by entering the store number associated with your purchase. This helps in tracking the specific location of the product.
3. Enter your contact information in the relevant fields, including your name, phone number, email address, and complete address to enable communication regarding your complaint.
4. Fill in the product description accurately, stating the name of the product and the number of units you purchased. This information is vital for investigation.
5. Indicate the retail price per unit and calculate the total retail value, as this will be important for any refund processing.
6. Select the reason for your complaint by checking all applicable boxes under the reason categories provided. You may also add specific comments to clarify your concerns.
7. In the comments section, provide additional details regarding your complaint if necessary. Be as specific as possible to facilitate thorough investigation.
8. Review all entered information for accuracy before finalizing your submission. This includes double-checking your personal details and complaint specifics.
9. Once satisfied with the completed form, you can save changes, download, print, or share the form as needed.

Take action now by completing and submitting your complaint form online.