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First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management (CRM).

First Call Resolution formula rate is based on calculating the Total Customer Interactions Resolved on the First Try, divided by the Total Number of Customers who had a Unique Interaction, and then multiplying the result by 100 to get a percentage.

First call resolution or first contact resolution rate is an important metric to monitor as it gauges customer satisfaction while simultaneously reducing operating costs. The FCR rate measures the percentage of customer issues resolved on the first call or contact.

United Nations resolutions are identified by the name of the issuing body, written in full, and a number, ing to the systems described below. Although all resolutions other than those of the Security Council have titles, these are not used for purposes of identification.

Each resolution consists of one long single sentence. It begins with the name of the main organ that is adopting the resolution (e.g., The General Assembly or The Security Council). This is followed with several preambular paragraphs. These are not really paragraphs, but clauses in the sentence.

United Nations Security Council Resolution 1, adopted without a vote on 25 January 1946, called for the Military Staff Committee to meet for the first time in London on 1 February 1946. The Committee was to be composed of the Chiefs of Staff of the military organizations of the five permanent members.

First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management (CRM).

First contact resolution—also known as first call resolution or first touch resolution—is the percentage of customer tickets that are resolved by agents on the first attempt. Examples include an agent solving an issue with a single phone call, chat conversation, or email response.

Both resolutions and decisions are usually numbered, with the year or session and a number assigned in order of adoption. Resolutions and decisions of the principal organs are: Compiled at the end of the session or year.